Cartegraph is Open311 compliant. This allows citizens to use Cartegraph‘s SeeClickFix or other third-party applications to electronically report non-emergency service requests from their smartphones or tablets. Open311 is a standard that provides an open, consistent, and streamlined process for request management and integration. For more information visit open311.org.
After requests are submitted using SeeClickFix or a third-party application, requests are vetted and managed in Cartegraph.
NOTE: The Request Issue’s Code field is required for Open311 compatibility. Open311 requires a code to create the request.
Clients work with Cartegraph Client Services to setup Open311 specific functionality.
System Settings must be set for the following:
- Open311Issuefilter
- Open311EndPointType
- Open311Key
- Open311DiscoveryChangeset
- Open311EndPointChangeset
- Open311RequestFilter
- Open311Contact
- Open311KeyService
- Open311MyRequestFilter
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- Analytics Dashboard
- Navigation Persistence
- Global Search
- Table of Contents/ Layers
- Map Tools
- Documents Attachments
- List View Data Export
- More Information…
[ut_service_column color=”#FDA527″ icon=”fa-comments” headline=”Request Management” margin_bottom=”0″ shape=”normal” align=”left” last=”true”]
[ut_service_column color=”#FDA527″ icon=”fa-wrench” headline=”Work Management” margin_bottom=”0″ shape=”normal” align=”left” last=”true”]
- Work Orders
- Repeating Work Orders
- Tasks
- Activities
- Task Calendar
- Time Sheets
- Distribute Resources
- Task Triggers
- Preventative Maintenance
- More Information…
[ut_service_column color=”#FDA527″ icon=”fa-bar-chart” headline=”Asset Management & Analytics” margin_bottom=”0″ shape=”normal” align=”left” last=”true”]
- Asset Records
- Condition Manager
- Overall Condition Index (OCI)
- Inspections
- Remaining Life
- Criticality Factor/ Levels of Service
- Scenario Builder/ Capital Planning
- Tangible Capital Assets (TCA)
- Infrastructure
- Facility
- Fleet
- More Information…
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[ut_service_column color=”#FDA527″ icon=”fa-money” headline=”Resource & Inventory Management” margin_bottom=”0″ shape=”normal” align=”left” last=”true”]
[ut_service_column color=”#FDA527″ icon=”fa-sitemap” headline=”Report Management” margin_bottom=”0″ shape=”normal” align=”left” last=”true”]
[ut_service_column color=”#FDA527″ icon=”fa-tablet” headline=”Mobile Management” margin_bottom=”0″ shape=”normal” align=”left” last=”true”]
- Cartegraph for iPad and Cartegraph One Feature Comparison
- Cartegraph for iPad
- Cartegraph One
- More Information…
[ut_service_column color=”#FDA527″ icon=”fa-sitemap” headline=”Workflow Management” margin_bottom=”0″ shape=”normal” align=”left” last=”true”]
[ut_service_column color=”#FDA527″ icon=”fa-sitemap” headline=”System Management” margin_bottom=”0″ shape=”normal” align=”left” last=”true”]
- Structure Manager
- Library Manager
- Layout Manager
- Esri and Active Directory
- Security Role Administration
- System Licensing
- System Requirements
- More Information…
[ut_service_column color=”#FDA527″ icon=”fa-puzzle-piece” headline=”Integration Management” margin_bottom=”0″ shape=”normal” align=”left” last=”true”]
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