Cartegraph is Open311 compliant. This allows citizens to use Cartegraph‘s SeeClickFix or other third-party applications to electronically report non-emergency service requests from their smartphones or tablets. Open311 is a standard that provides an open, consistent, and streamlined process for request management and integration. For more information visit

After requests are submitted using SeeClickFix or a third-party application, requests are vetted and managed in Cartegraph.

NOTE: The Request Issue’s Code field is required for Open311 compatibility. Open311 requires a code to create the request.

Clients work with Cartegraph Client Services to setup Open311 specific functionality.

System Settings must be set for the following:

  • Open311Issuefilter
  • Open311EndPointType
  • Open311Key
  • Open311DiscoveryChangeset
  • Open311EndPointChangeset
  • Open311RequestFilter
  • Open311Contact
  • Open311KeyService
  • Open311MyRequestFilter

User Interface

Request Management

Work Management

Asset Management & Analytics

Resource & Inventory Management

Report Management

Mobile Management

Workflow Management

System Management

Integration Management