Cartegraph is Open311 compliant. This allows citizens to use Cartegraph‘s SeeClickFix or other third-party applications to electronically report non-emergency service requests from their smartphones or tablets. Open311 is a standard that provides an open, consistent, and streamlined process for request management and integration. For more information visit open311.org.
After requests are submitted using SeeClickFix or a third-party application, requests are vetted and managed in Cartegraph.
NOTE: The Request Issue’s Code field is required for Open311 compatibility. Open311 requires a code to create the request.
Clients work with Cartegraph Client Services to setup Open311 specific functionality.
System Settings must be set for the following:
- Open311Issuefilter
- Open311EndPointType
- Open311Key
- Open311DiscoveryChangeset
- Open311EndPointChangeset
- Open311RequestFilter
- Open311Contact
- Open311KeyService
- Open311MyRequestFilter
User Interface
- Analytics Dashboard
- Navigation Persistence
- Global Search
- Table of Contents/ Layers
- Map Tools
- Documents Attachments
- List View Data Export
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Request Management
Work Management
- Work Orders
- Repeating Work Orders
- Tasks
- Activities
- Task Calendar
- Time Sheets
- Distribute Resources
- Task Triggers
- Preventative Maintenance
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Asset Management & Analytics
Resource & Inventory Management
Report Management
Mobile Management
- Cartegraph for iPad and Cartegraph One Feature Comparison
- Cartegraph for iPad
- Cartegraph One
- More Information…
Workflow Management
System Management
- Structure Manager
- Library Manager
- Layout Manager
- Esri and Active Directory
- Security Role Administration
- System Licensing
- System Requirements
- More Information…