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Brandon ISSUEtraQ Implementation The City of Brandon, Manitoba, Canada has selected AGL's ISSUEtraQ Customer Relationship Management System to augment its CartęGraph-based Asset and Work Management Systems. The selection of ISSUEtraQ is in recognition of the extensive request and complaint management functionality that is provided "out-of-the-box" in a web-browser (Intranet/Internet) solution that seamlessly integrates with their CartęGraph systems.
Kingston GIS Integration Analysis AGL has been selected by the City of Kingston, Ontario, Canada to provide a detailed business and technology analysis of the integration between the City's Asset Management and Geographic Information Systems. It is expected that this study will pave the way for the City to more efficiently maintain these systems and will allow the City to move towards more integrated Geodatabase technologies.
AGL 2008 Users' Conference in Niagara Falls AGL is pleased to announce its 2008 Users' Conference being held in Niagara Falls (Ontario) on November 19/20th. The response from last year's Users' Conference was excellent. Please mark your calendars and plan to participate on both days. To receive more information, please click here.
Kawartha Lakes Implements Mobile ISSUEtraQ Kawartha Lakes, Ontario, Canada has become the first implementor of AGL's new ISSUEtraQ Mobile. With a City area measuring 110 km by 45 km, this mobile version of AGL's aclaimed customer service application will provide city personel with real-time access to important issues on a range of Cell Phone, Blackberry and PDA devices, regardless of their location within the City.
City of Sarnia chooses AGL to provide a comprehensive WMS & AMS implementation AGL is pleased to announce that the City of Sarnia has contracted with AGL to provide software solutions and comprehensive implementation services in support of the City's Service Delivery Improvement and (Water) Regulatory Compliance goals. AGL's 2007 Users Conference in Niagara Falls a Success! AGL has just wrapped a very successful third Annual Users' Conference. The Conference was held November 13th and 14th, 2007. Held at the beautifully restored Brock Plaza in Niagara Falls, Ontario, we were joined by many existing, new and prospective Clients seeking ways to offer "Great Service" to their Customers. Thankyous go out to our Business Partners who also contributed much to the success of this year's Conference.
AGL sends 7 staff to CartęGraph's Annual User Conference In Dubuque Iowa AGL was delighted to have 7 staff members attend our partner CartęGraph’s User Conference in Dubuque Iowa from October 1-4 2007. Some of the topics presented and discussed included "PAVEMENTview out with the old, in with the new", "Benefits of public works using GIS", "New Mobile SIGNview in action", "New generation of Flex Technology", and "Financial Integration: Benefits and Challenges". The conference also afforded an opportunity for our respective technical teams to meet and gain a mutual understanding of what our technology paths should be for the next three years.
AGL Selected by the City of Brandon AGL is pleased to annouce that they have been selected as the vendor of choice for the City of Brandon (Manitoba) following a competitive procurement process. The goal of the City of Brandon is to insure the optimum use of budget resources to improve the condition and functionality of its infrastructure through a proactive process of asset management. The Team led by AGL, included AGL and Cartegraph software applications with RIVA Online for long term Capital Investment Planning.
City of Toronto Launches Mobile ASSETpaQ We are proud to annouce the launch of the Mobile ASSETpaQ System for the City of Toronto Transportation Services Division, to facilitate the management of Right-of-way assets for the City, via AGL's mobile technology
Kawartha Lakes Lauches ISSUEtraQ Live Customer Service excellence is a major priority for Kawartha Lakes. The City of Kawartha Lakes, with a base population of 70,000 rising to 120,000 in peak vacation season, has launched AGL's ISSUEtraQ enterprise CRM/SRM application across the City that includes 6 distributed Service centres across an area close to 100 miles long and 40 miles wide, with intended eventual use by over 220 Users. This is the first phase of a three phase rollout that will include full Asset and Work Management for Engineering and Operations respectively, using the integrated AGL / CarteGraph enterprise suite. AGL Gains Exceptional Project Manager January 2007. AGL secures the Professional Project Management services of Ms. Donna Cain, to manage AGL's key implementation projects in Canada. Donna brings a wealth of Systems Implementation and Formal PM Methodology expertize to AGL, together with in depth Financial Systems deployment experience, invaluable when integrating Work and Asset Management systems with Enterprise Financials and Payroll systems.
Meaford Ontario Launches the ISSUEtraQ System to Manage Customer Relations for the Town The Town of Meaford, Ontario, officially launched the ISSUEtraQ Web-Based Customer Relations / Work Managment System to support all of the Town's Customer Service Request Management needs
Toronto Brings ASSETview System On-Line Toronto has officially brought the ASSETview system on-line for use within the Transportation Services Department as Well as in conjunction with the Solid Waste Department, bringing the Warehouse of data collected earlier in the summer to the finger tips of the decision makers.
AGL Joins CarteGraph CAB October 2006. AGL is invited to become a CarteGraph CAB (Client Advisory Board) member, the first from Canada. CarteGraph's CAB group helps provide guidance to CarteGraph Executive and Senior Management on all aspects of the Company's Business.
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